Shipping Policy

At VELORA, every order is carefully prepared and shipped with tracked delivery. We deliver eyewear throughout the United Kingdom, Europe and selected international destinations.

Estimated Delivery Times

Delivery estimates begin once your order has been dispatched:

• United Kingdom and European destinations: 3–7 business days

• Other international destinations: 7–21 business days

Business days exclude weekends and public holidays. Delivery times are estimates and may vary depending on the destination, local customs procedures and carrier conditions.

Free Tracked Delivery

Free tracked delivery is included with every VELORA order, with no minimum purchase required.

Any available delivery options and estimated times will be displayed during checkout according to your destination.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow some time for the carrier’s tracking system to update after receiving your dispatch confirmation.

International Orders

International deliveries may be subject to customs inspections or local import procedures. Any applicable duties or taxes will depend on the destination country and will be displayed at checkout whenever supported.

Delivery Delays

Although we work with trusted delivery partners, occasional delays may occur due to customs processing, adverse weather, carrier disruptions or other circumstances outside our direct control.

If your tracking has not updated for an extended period or your order has exceeded the estimated delivery window, please contact our Customer Support team. We will review the shipment and assist you with the carrier.

Incorrect or Incomplete Addresses

Please confirm that your delivery information is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address or redirect the parcel.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, contact our Customer Support team with your order number and relevant details. We will investigate the issue and provide the appropriate assistance.

For further support, please visit our Contact Us page.